This policy explains how Kampussaga India Enterprise Private Limited ("Zeracar", "we", "us") handles information on Zeracar, including Zeracar Verify and the booking pages and tools that come with it (the "Platform"). It covers three groups of people: hosts who rent out vehicles, guests who are verified or who book, and visitors to our website.
1. Who we are
Zeracar is operated by Kampussaga India Enterprise Private Limited, Bengaluru, India. You can reach us at support@kampussaga.com.
2. What we collect
Hosts. Name, business name, mobile number, email, city, state and address, and optionally PAN, GSTIN and fleet size. Your cars, photos, documents, bookings, expenses and settings, your plan and billing records, and sign-in and device history.
Guests who are verified. The host enters the guest's mobile number and may add a name. With the guest's consent, we receive from DigiLocker the details needed for the check, such as name, date of birth, address, the last four digits of Aadhaar, and driving licence details (number, name, vehicle classes and validity). We store the result, the reasons, a Zeracar ID for the guest, and feedback that hosts leave.
Guests who book. Name, mobile number, booking details, the payment screenshot and UTR the guest provides, and handover checklist photos, readings and notes.
Visitors. Basic technical information needed to show and protect our pages, such as IP address and browser type.
3. How we use it
- To provide the Platform: run verifications, show results, take bookings and manage rentals.
- To keep it safe: prevent fraud, abuse and misuse, including through bot checks and rate limits.
- To support you, send service messages and alerts, and meet legal duties.
- To improve the Platform, using combined figures wherever possible.
Guests agree to share their details with the host on the verification page before anything is collected. We rely on that consent, on the host's agreement to our terms, and on what is needed to provide the service and meet legal requirements, in line with Indian law, including the Digital Personal Data Protection Act, 2023 as it applies to us.
4. Who can see what
- The host who ran a check can see that guest's result and the details they need to rent safely, including the address the guest agreed to share.
- Other Zeracar hosts can see a guest's result, how many times they were verified, and rating and feedback from hosts. They cannot see the guest's address or Aadhaar and licence details.
- Partner hosts see only the availability of cars that you choose to share. They do not see your guests, prices or earnings.
- Our team can access data only as needed to run, support and protect the service.
- Service providers help us run the Platform. They include DigiLocker through authorised providers, our database and hosting providers, bot protection, and email and messaging providers. They may handle data only to provide their service to us.
Guests pay hosts directly. We do not receive card details or UPI PINs. We do not sell personal information.
5. Where data is stored
Our main database is hosted in India (Mumbai). Our web pages are delivered through a global network, which may handle technical request data in other countries.
6. How long we keep it
- 90 days after a verification: the photo is deleted and the identity details on that verification are cleared (address, names on Aadhaar and licence, match results, licence classes and validity).
- 90 days after a guest's last verification: date of birth and the last four digits of Aadhaar are cleared from the guest profile.
- 90 days: verification links that were never finished are deleted.
- 30 days for payment screenshots (7 days if a booking is rejected or cancelled), and 60 days for handover checklist photos.
- 3 years after last use: the guest profile, old verifications and feedback are deleted.
- 2 years: audit logs.
Host account data is kept while the account is active, and for as long afterwards as the law or a dispute requires.
7. Your choices and rights
You can ask to see, correct or delete your information, withdraw a consent you gave, or complain about how it is handled. Write to support@kampussaga.com and tell us who you are and what you need. We aim to reply within 30 days. Some information, such as audit logs, must be kept for a time, and we will tell you if we cannot delete something.
If you are a guest and a host has left feedback you believe is wrong, tell us and we will review it.
8. Security
We use encrypted connections, access controls, and encrypted backups, and we limit who can reach personal data. No system is perfectly secure, so please keep your password private and tell us if you think your account has been misused.
9. Browser storage and third-party requests
The Platform stores small items in your browser to keep you signed in and remember choices such as the colour theme. We do not run advertising trackers. Our pages load fonts from Google Fonts, which means Google can see your IP address when a page loads, and we use Cloudflare for delivery and bot protection.
10. Children
Zeracar is for adults who rent or lend vehicles. It is not meant for anyone under 18.
11. Changes
We may update this policy. When we make a significant change we will tell hosts in the app or by email, and the date at the top will change.
12. Contact and grievances
Kampussaga India Enterprise Private Limited, Bengaluru, India.
Email for questions, requests and grievances: support@kampussaga.com